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Contact KRS
By Phone
Telephone inquiries are handled by the KRS Call Center. The Call Center is staffed with qualified Retirement Counselors who are there to help you obtain services and to answer your questions about the retirement system.
Counselors may provide specific information about your account over the phone if you have established a Personal Identification Number (PIN) with the retirement office.
If you need to schedule an office appointment to meet with a KRS Retirement Counselor, you should contact the Call Center. Office appointment can be scheduled up to three months in advance.
You may also request information over the phone by contacting the Call Center. Your request will be completed in the order it's received and mailed to the address on file with the retirement office.
To contact the Call Center, please dial the appropriate phone number and extension below.
| Phone Numbers |
|---|
| (502) 696-8800 (inside Franklin County) |
| 1-800-928-4646 (outside Franklin County) |
| Fax - (502)-696-8822 |
A complete listing of KRS employees and phone numbers is provided in the KRS Staff Directory
By Mail
All written inquiries should include the member's name, social security number, home mailing address, and signature.
If you are requesting an estimate of retirement benefits, please include any retirement dates you are considering. If you are requesting a service purchase calculation, please include the type of purchase and the necessary verification.
All written inquiries should be sent to the following address:
Kentucky Retirement Systems
Perimeter Park West
1260 Louisville Road
Frankfort, KY 40601-6124
Electronic Mail (e-mail)
The retirement systems may be e-mailed at krs.mail@kyret.com. E-mail is not secure. Therefore, it is recommended that e-mail be used for general inquiries only and that the sender not include information of a confidential or personal nature. Examples of information which should not be transmitted by e-mail include Social Security number, date of birth, home address, telephone number, bank account and credit card information, mother's maiden name, medical information, and any information that you would not want a third party to discover. Use the telephone or make written requests for specific information about account information or benefits.
Open Records Request
Public Records of Kentucky Retirement Systems are open for inspection by any person submitting a written request to the retirement office. To learn how you can make an open records request in writing, click on the link to the Notice below.