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KYRetirement Systems
Account Information FAQ's
- What is a "PIN" and what does it do?
- How do I create a PIN for my account?
- I recently received my PIN, what steps do I need to follow to access my account information over the phone?
- How do I obtain verification of my current account balance?
- How do I obtain verification of my retirement income?
- What is the Annual Statement that you send to me each year?
- How do I obtain a duplicate annual statement?
- How do I change my name at KRS?
- How do I change my address on file at KRS?
- When I change my address with KRS will you change my address with the insurance company or do I need to do that?
- What is a "PIN" and what does it do?
A PIN is a Personal Identification Number. By establishing a PIN you can access specific account information over the telephone when you call the retirement office.
- How do I create a PIN for my account?
To establish a PIN for your account, please call KRS to speak with a counselor. Provided your mailing address on file is correct, a PIN will be issued and should arrive at your address on file with the retirement office within 10 days.
- I recently received my PIN, what steps do I need to follow to access my
account information over the phone?
In order to access confidential account information over the phone, you will need to have both your Social Security Number and Personal Identification Number (PIN) available when you call the retirement office. The Retirement Counselor, who answers your phone call, will ask that you provide both of these numbers before providing any specific account information.
See Also: Forms
- How do I obtain verification of my current account balance?
If you need written verification of your account balance, you should contact the retirement office. Written verification of account balances will be mailed to the address on file with the retirement office. Members who have established a Personal Identification Number (PIN), can obtain verification of their account balance over the phone by calling the Benefits Call Center at 1-800-928-4646 ext. 4522.
- How do I obtain verification of my retirement income?
Recipients of a retirement allowance must contact the retirement office to request an income verification letter. Written verification of retirement income will be sent to the address on file with the retirement office. If the information needs to be mailed to an alternate address, then the recipient must send written authorization requesting the verification be sent to an alternate address. In order for the verification to be faxed, you must submit written authorization to fax the verification. Written authorization should contain a statement of the information needed, the retiree's Social Security number, signature, to whom the information is to be faxed, and the fax number.
- What is the Annual Statement that you send to me each year?
An Annual Statement is mailed each August to members of the systems who have not yet retired. The purpose of the Annual Statement is to provide a snapshot of the retirement benefits, contributions, and service accrued through the end of the fiscal year (June 30th). Each annual statement includes the following information:- An estimated monthly retirement allowance under Normal Retirement, Early Retirement, and Disability Retirement (if eligible).
- Balance of employee contributions and service credit.
- Designated beneficiaries on file with the retirement office.
- An abbreviated version of the Summary Plan Description detailing benefits and services for members of the systems.
- How do I obtain a duplicate annual statement?
To obtain a duplicate copy of an annual statement, members should submit a request in writing or complete and return a Form 2415, Request for Duplicate Annual Statement to the retirement office. A copy of the Form 2415 can be obtained by contacting the retirement office or by downloading it from our web page.
See Also: Forms
- How do I change my name at KRS?
To change the name you have on file, you must send a letter requesting that the retirement office change your name. The letter must include your Social Security number and you must sign and date the letter. In addition, you must attach a copy of your marriage certificate, divorce decree, court order, or other documentation showing that the name has been legally changed.
- How do I change my address on file at KRS?
If you need to change your address with the retirement office, please follow the procedures listed below:
Check With the Post Office: Be sure that your correct address is on file at the U.S. Post Office. Each month Kentucky Retirement Systems updates the address on file for you with the U.S. Post Office through the National Change of Address (NCOA) system. If the correct address is not on file with the Post Office, your address on file at KRS may be replaced with an incorrect address, and mail from KRS may not be forwarded by the Post Office.
Complete and File a Form 2040: You should also complete a Form 2040, Change of Address Notification and file it with the retirement office. A copy of the Form 2040 can be obtained by contacting the retirement office or by downloading it from our web page.
See Also: Forms
- When I change my address with KRS will you change my address with
the insurance company or do I need to do that?
If you are a retiree participating in the state health insurance group, the retirement office will notify the Office of Public Employee Health Insurance (OPEHI) of your address change and OPEHI will then notify your insurance company. If you are a retiree participating in a Medicare eligible plan, the retirement office will notify your insurance company of your address change.
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